General Session 4: The Customer Perspective
Date & Time
Wednesday, December 9, 2020, 4:15 PM - 5:15 PM
Andrew Heath Todd Cahill Matt Pender

In order to preemptively address the threat of wildfires, it appears that Public Safety Power Shutoffs (PSPS) are here to stay. This panel of customer service and utility experts will explore what utilities can do to address customer satisfaction during PSPS events and lessons learned from previous wildfire seasons.