603: Wildfires and Shutoffs: The Impact on Customers and Lessons Learned
Date & Time
Wednesday, December 9, 2020, 10:30 AM - 11:30 AM
Andrew Heath

This session reviews the impact of the 2019 Public Safety Power Shutoff season on customers. Using data from the 2019 J.D. Power Residential Electric Customer Satisfaction Study the impact on customers is explored, along with the impact on customer satisfaction and the lessons learned.

Keynote Speaker Photo

Andrew Heath