Name
Podcast: Utility Panel Discussion - The Customer Perspective
Date & Time
Tuesday, December 8, 2020, 8:00 AM - 9:00 AM
Speakers
Andrew Heath - JD Power
Todd Cahill - SDG&E
Vanessa Bryan - Pacific Gas & Electric
Gomathi Sadhasivan - DNV GL
Andrew Heath Todd Cahill Vanessa Bryan Gomathi Sadhasivan
Description

In order to preemptively address the threat of wildfires, it appears that Public Safety Power Shutoffs (PSPS) are here to stay. This panel of customer service and utility experts will explore what utilities can do to address customer satisfaction during PSPS events and lessons learned from previous wildfire seasons.